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At Pet-Dog.com, we encourage you to call us with special requests or instructions. You can contact us in a variety of ways. Choose the method below that you are most comfortable with and we will get back to you within 24 hours. For the quickest turn around, please email us using our online contact form. You can Mail us a Letter: pet-dog.com 483 N Abbe Rd Elyria, Ohio 44035 You can Call us directly: Toll free in the continental US: 800-805-9729 Elyria, OH area phone: 440-310-6311